Webinar | In Your Defense

For most REALTORS®, receiving a complaint is not a common thing. However, many REALTORS® are ill-prepared to deal with it. What do you do?  Do you know what to expect? What does that even mean?  The time and stress associated with ethics complaints take away from your ability to run your businesses and serve your clients effectively. In this complimentary webinar for CRB and SRS designees, presenter Leigh York will explain how to manage your emotional reaction and effectively respond to a complaint without impacting your business. She's going to tell you what to do, how to prepare, and what to expect.