Online | Performance Leadership: Coach, Manage & Mentor


$145.00 for CRB Designees / $295 for all others

CRB CREDIT: An 80% score on the course exam is required for credit towards the CRB designation.  Click here for more information on the designation and requirements.

CE CREDIT: There is no continuing education (CE) available for this online course offering.

Today’s managers must deal with a myriad of leadership challenges, such as recruiting, managing turnover, training, and mentoring; in addition to running a successful and profitable business. To succeed, you must develop and implement a leadership strategy that addresses these challenges and has the flexibility to adapt to different personalities and different situations.

Topics covered:

  • Develop sales associates aligned with the company’s culture.
  • Adjust your leadership style based on the individual and the situation.
  • Implement performance strategies to ensure agents will reach their full potential.
  • Identify the ideal candidate for a sales agent.
  • Create a retention strategy as part of the sales development process.
  • Identify the motivation factors of individual agents.
  • Put Situational Leadership into action.
  • Identify and implement the critical elements of a learning program.
  • Address the skill development needs of your agents.
  • Apply the skills necessary to coach, mentor and hold people accountable.

This course is presented in the following modules:

  • Module 1: The Self-Assessment Tool
  • Module 2: Defining Success
  • Module 3: Developing Skills
  • Module 4: Coaching Performance
  • Module 5: Retaining Top Performers


You will have access to this course for on this site 365 days from the date of purchase.  After one year, the course will expire and no extensions will be given.  If you do not complete the course and pass the exam during this timeframe, you will need to repurchase the course at full price and re-start.


All online / self-study course registrations are non-refundable and non-transferable.

Please review the following requirements and be sure your system and networks are up to date. 

General Recommendations: 

  • Your browser must support HTML-5. To test and detect your browser version, go to
  • Use a PC or MAC with a current, updated Browser.
  • Disable popup blockers in your web browser settings
  • Wifi is not recommended. WiFi signal strength can vary causing bandwidth to increase or decrease.  A wired connection gives a consistent signal and consistent bandwidth providing a better experience. 
  • There is audio (sound) with this course. Be sure your computer is equipped with speakers and they are not muted.

System Requirements for the Best Experience:

  • 2 GHz Dual Core CPU Processor or faster 
  • 4 GB RAM (Greater than 4 GB is a benefit)
  • Windows 10 or later
  • Mac OS X 10.14 or later
  • iOS 12 or later
  • Wired Internet connection

Browser Requirements:

  • Chrome, Firefox and Edge are continuously updated by their publishers.  For the best experience, use the most current version.
  • Current versions of Chrome 
  • Current versions of Firefox 
  • Current versions of Edge
  • Safari 14 or later

  • Register
    • Non-member - $295
    • CRB Candidate - $295
    • CRB Designee - $145
    • CRB & SRS Candidate - $295
    • CRB & SRS Designee - $145
    • SRS Candidate - $295
    • SRS Designee - $295
    • C-RETS/RENE Certified - $295


Download PDF document prior to start. You must register to access.
Exam / Quiz
An 80% score on this 30 question exam is required. You will have two attempts to pass. Additional attempts can be purchased for US $25. Please contact us if you wish to purchase additional attempts. You must register to access.
Evaluation / Survey
Your feedback is valuable and helps us manage content and provide a valuable learning experience. You must register to access.
Completion Certificate
IMPORTANT NOTE: This certificate denotes the completion of this course. It DOES NOT confer the associated credential. You must register to access.
Earn the CRB Designation