Online | Performance Leadership: Coach, Manage & Mentor

IMPORTANT:  
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If you have already purchased this course, your access has moved to our new Learning Center HERE.  NOTE:  You must restart the course.

CRB CREDIT: An 80% score on the course exam is required for credit towards the CRB designation.  Click here for more information on the designation and requirements.

CE CREDIT: There is no continuing education (CE) available for this online course offering.

Today’s managers must deal with a myriad of leadership challenges, such as recruiting, managing turnover, training, and mentoring; in addition to running a successful and profitable business. To succeed, you must develop and implement a leadership strategy that addresses these challenges and has the flexibility to adapt to different personalities and different situations.

Topics covered:

• Develop sales associates aligned with the company’s culture.
• Adjust your leadership style based on the individual and the situation.
• Implement performance strategies to ensure agents will reach their full potential.
• Identify the ideal candidate for a sales agent.
• Create a retention strategy as part of the sales development process.
• Identify the motivation factors of individual agents.
• Put Situational Leadership into action.
• Identify and implement the critical elements of a learning program.
• Address the skill development needs of your agents.
• Apply the skills necessary to coach, mentor and hold people accountable.

This course is presented in the following modules:

• Module 1: The Self-Assessment Tool
• Module 2: Defining Success
• Module 3: Developing Skills
• Module 4: Coaching Performance
• Module 5: Retaining Top Performers