Online | Managing a Multi-Generational Business

IMPORTANT:  
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If you have already purchased this course, your access has moved to our new Learning Center HERE.  NOTE:  You must restart the course.

CRB CREDIT: An 80% score on the course exam is required for credit towards the CRB designation.  Click here for more information on the designation and requirements.

CE CREDIT: There is no continuing education (CE) available for this online course offering.

This course helps you bridge generational gaps, building awareness leading to better hires, happier employees, stronger teams, and a healthier office / company. It will help you understand what makes each generation unique, and how each adds its own perspective and value to the workplace.

Topics covered:

• Distinct differences between the generations and identify the similarities that they have in common.
• Unique work styles and values.
• Benefits of generational diversity and assess your business opportunities to reposition.
• Decrease negative judgments and generational stereotyping.
• Specific benefits that resonate with each generation when recruiting.
• Generational differences when motivating, managing and recognition.
• Cross-generational management and how to head off conflict between generations.
• Favored communication styles and effective learning styles for each generation.
• Positive attributes that each generation brings to the work environment.
• How to mediate disputes and disagreement when the generations have conflict.

This course is presented in the following modules:

• Module 1: Understanding the Generations
• Module 2: Managing the Generations
• Module 3: Generations in the Workplace
• Module 4: Reinventing Your Business Culture for Multi-Generations
• Module 5: Generational Recruiting Strategies
• Module 6: Onboarding & Training the Generations
• Module 7: Coaching, Managing & Feedback
• Module 8: When Generations Collide